I Cannot Open the BSNL Selfcare App Installed on My Android Phone

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siva
Standard User
Posts: 30
Joined: 18 Oct 2023, 15:03

I Cannot Open the BSNL Selfcare App Installed on My Android Phone

Post by siva »

For the past five days, I have been unable to log in to the BSNL Selfcare App installed on my phone. Due to this, I cannot check the remaining data balance. The problem is with receiving the one time password to verify the login. BSNL seems not sending the OTP, and without the OTP the BSNL Selfcare app does not work.

Is it for me only, or is anyone else facing this issue?
Hardik Sejpal
Standard User
Posts: 17
Joined: 22 Jan 2024, 18:27

Re: I Cannot Open the BSNL Selfcare App Installed on My Android Phone

Post by Hardik Sejpal »

Update the BSNL Selfcare app. Open Play store and type BSNL Selfcare on the search. Click the update button. Once you update the app, your phone will receive the OTP.
Rahul Agarwal
Standard User
Posts: 20
Joined: 16 Nov 2023, 14:08

Re: I Cannot Open the BSNL Selfcare App Installed on My Android Phone

Post by Rahul Agarwal »

Hello siva, sometimes OTP get delayed. Click the resend OTP button. BSNL will send the sms.
Reshmi R Menon
Standard User
Posts: 27
Joined: 27 Oct 2024, 21:51
Location: Cochin

Re: I Cannot Open the BSNL Selfcare App Installed on My Android Phone

Post by Reshmi R Menon »

siva wrote: without the OTP the BSNL Selfcare app does not work.

You should open Google Play Store and update the BSNL Self Care App. It will fix the problem.
Krishna Priya
Standard User
Posts: 19
Joined: 09 Jun 2024, 18:29

Re: I Cannot Open the BSNL Selfcare App Installed on My Android Phone

Post by Krishna Priya »

From my experince BSNL Selfcare app needs frequent software update to work it. Otherwise, it won't work properly.
siva
Standard User
Posts: 30
Joined: 18 Oct 2023, 15:03

Fixed the Problem with BSNL Selfcare App - Thanks

Post by siva »

Thank you everyone. Yes, you are all correct. I updated the BSNL Self Care App from the Google Play Store, and the problem was fixed. Thank you, Krishna Priya, Hardik Sejpal, Rahul Agarwal, and Reshmi R Menon for showing special interest in helping me.
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